Support und Ausschreibungen | Service

byon service support ausschreibungen hauseigene techniker

We have our own technicians on site

For all the hardware and software we supply, we offer telephone support for set-up, installation, assembly and connection. In addition, we employ our own in-house team of technicians. They will install your new components from our IT, telecoms, video conferencing or (v)ACD ranges and manage the process.

Network testing, expansion and installation
Network analyses and quality checks
On-site service for technical modifications
Qualified support for traditional and virtual telephone system solutions
Telephone system migration and relocation services for network infrastructure

Our service partners – right on your doorstep

To offer our customers a Germany-wide network of on-site technicians and support staff, we work hand in hand with selected service partners. This enables us to guarantee rapid response times and short travel distances. Naturally, when selecting these partners, we prioritise quality and technical expertise, so that they can provide you with advice and practical support in true byon style.

byon communicate services support ausschreibungen support partner

byon explanatory videos – innovaphone myApps

Active callers • Docking myApps • Call forwarding • Call transfer & conference calls

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myApps - Active caller

Explanatory video on making calls

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myApps - Docking

Explanatory video on docking myApps

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myApps - Call Forwarding

Explanatory video on call forwarding

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byon service support ausschreibungen hauseigene myapps weiterleiten konferenzen

myApps - Call Forwarding & Conferencing

Explanatory video on call forwarding

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byon explanatory videos – vTK Portal

Uploading and assigning announcements • Setting up end devices • Creating extensions • Setting up a group line

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byon vTK Portal - Announcements

Explanatory video on uploading and assigning announcements

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byon vTK Portal - End devices

Explanatory video on setting up end devices

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byon vTK Portal - Extension

Explanatory video on setting up extensions

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byon vTK Portal - Extension

Explanatory video on editing extensions

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byon vTK Portal - Multi-line connection

Explanatory video on setting up a multi-line connection

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Public and private tenders

byon has a team of specialists who handle tenders in our areas of expertise: cloud-based telephone systems, telephony via Microsoft Teams, and IT solutions such as SD-WAN and firewall scenarios.

If you are planning a tender and would like to include byon as a bidder, we would be delighted to hear from you or for you to get in touch: ausschreibungen@byon.de

Certificates

byon is HPQR-certified

The Hessian Pre-qualification Register for Supplies and Services and for Construction Works thereby confirms that byon, in relation to the listed works, is qualified as a competent, capable and reliable company for public contracts and is listed in the pre-qualification database.

The Hessen Contract Advisory Service (Auftragsberatungsstelle Hessen e. V.) carries out pre-qualification on behalf of the Hessian Chambers of Industry and Commerce, the Hessian Chambers of Skilled Trades, the Hessian Chamber of Engineers, the Hessian Chamber of Architects and Town Planners, and the State of Hesse.

What does the HPQR certificate mean?

HPQR stands for the Hessian Pre-qualification Register. Pre-qualification is the preliminary, contract-independent assessment and certification of evidence of suitability and serves to reduce bureaucracy in public procurement – for both the contracting authority and the contractor.

With the prior assessment of evidence of suitability by an independent pre-qualification body, contracting authorities are spared the need for individual checks during the specific tendering procedure. Instead of providing numerous individual documents, bidders submit a single certificate covering the most frequently required evidence, which is valid for one year.